AskChenai Staffing Solutions

An excellent team of world-class remote support staff

Chenai Gondo, Founder

“I founded askChenai because of the challenges I experienced while running my own small business. I was fed up of struggling to find affordable and reliable support services. Because I’m from Zimbabwe, I tapped into our best kept secret: our incredible talent pool, which I’m now sharing with the rest of the world.”

Our Founding Team

  • Chenai Gondo

    Founder and MD

  • Vimbai Mkaronda

    Head of Growth and Ops

  • Eugene Mafurutu

    Associate - Virtual Assistant

  • Runya Muronda

    Associate - Virtual Assistant

Frequently asked questions

Pricing and Contracts FAQs

  • Our pricing depends on the level of support you need, but begin at only £7.99 per hour for ad-hoc projects or £299+VAT per month. We offer flexible packages for 10 hours, 20 hours or 40 hours per week. If you're interested in a custom package please request a quotefor a tailored pricing plan

  • Yes, we offer discounted rates for larger teams and bulk service packages. Please request a quote for details.

  • No, your assistant is not your employee. They are employed by AskChenai, and we handle all aspects of their salary, tax payments, and national security contributions. They work under our supervision to provide services to you. You simply receive an invoice for our services at the end of the month—no payroll, no HR headaches, just seamless support.

Assistant & Service Details FAQs

  • askChenai Assistants are based in Harare, Zimbawe—they are typically university-educated, fluent English speakers who have undergone a rigorous vetting process and in-depth training before working with clients. All Assistants are:

    • Supervised by experienced Managers

    • Supported by a dedicated team for assistance

    • Paid above-market salaries and incentivized by your satisfaction

    We are committed to providing high-quality, reliable, and professional service for every client.

  • Yes! Your virtual services will be handled by the same assistant for consistency and efficiency. Whether you opt for 20 or 40 hours per week, your assistant will get to know your business and workflow. Your assistant only works on your tasks during the agreed-upon hours.

  • Absolutely. We work closely with small businesses and do not believe in a one-size-fits-all approach. Our services are customized to fit your exact needs, ensuring the best possible support for your business.

  • Yes, we can support you with one-off projects, and do so for many of our clients

  • You can decide your preferred communication method. Let us know, and we’ll accommodate it. We offer multiple communication options, including:

    • Email

    • Phone calls

    • WhatsApp or Text

    • Microsoft Teams

    • Google Meet

    • Slack

    • Custom methods (available on request)

  • Yes! While our assistants excel at general admin and customer service, we can also match you with specialists for areas like:

    • Bookkeeping & invoicing

    • Social media management

    • Research & data entry

    • HR & recruitment support

    • Real estate & property management tasks

Hours and Work Arrangements FAQs

  • That’s your choice! AskChenai Assistants support clients worldwide and can work in any timezone.

  • Although 24/7 coverage is available, we don’t offer it by default. Your assistants are typically available for 2, 4 or 8 hours a day, five days a week. Clients choose a dedicated time block, but the hours cannot be split across the day. If you need different coverage options, please contact us to discussyour needs.

  • Our office is a secure workspace in an upmarket suburb of Harare, equipped with:

    • Reliable infrastructure (consistent electricity and backup power)

    • High-speed WiFi

    • A professional, office-based environment

    This ensures that our assistants can work efficiently, securely, and without disruptions.

Customer Service and feedback FAQs

  • We value feedback and want you to have the best experience. If you're not satisfied with your assigned assistant, we’ll work with you to find a better fit. With a large pool of diverse assistants, we can quickly reassign someone better suited to your needs.

  • You can decide your preferred communication method. Let us know, and we’ll accommodate it. We offer multiple communication options, including:

    • Phone

    • WhatsApp

    • Text

    • Microsoft Teams

    • Google Meet

    • Slack

    • Custom methods (available on request)

  • AskChenai provides excellent customer support, available round the clock on all plans. We guarantee a response within one business day, but typically, you’ll hear back within a few hours. You can contact us directly, or via your assistant, who can relay any concerns.

    Additionally, you’ll have a dedicated Client Success Manager to help with any aspect of your AskChenai experience.

    For high-priority enterprise clients, we offer Enterprise Priority Support, which guarantees a response within 10 minutes during business hours.

 

Our guiding principles

 

  • To be the leading global partner for remote administrative services, empowering businesses and transforming lives in Zimbabwe.

  • To create work opportunities in Zimbabwe by delivering world-class remote support solutions that drive business success while empowering local talent.

  • We Do the Right Thing. Trust is everything. We’re honest, fair, and transparent—with each other and with our clients. We own our mistakes, fix them fast, and keep our promises.

    We Put People First—Always. Our clients trust us to represent them with care, empathy, and professionalism. We go the extra mile, listen deeply, and treat every interaction as a chance to make someone’s day better.

    We’ve Got Each Other’s Backs. We’re a team—and that means we show up for one another with kindness, respect, and support. No egos, no drama—just real teamwork where everyone feels valued and heard.

    We’re Resourceful and Fearless Problem-Solvers. Challenges don’t scare us—they motivate us. We figure things out, think on our feet, and find solutions when others might give up. If there's a better way, we’ll find it.

    We Chase Excellence—No Shortcuts. We take pride in doing things right, no half-measures. Whether it’s a quick task or a complex project, we deliver quality work with attention to detail, because our clients deserve the best.

    We Keep Growing. Curiosity drives us. We learn, adapt, and stay sharp—because personal growth fuels better results for our clients, and we’re all about levelling up together.

    We Let our Freak Flags Fly. Our strength comes from our diversity. Different backgrounds, ideas, and voices make us stronger. We don’t just include everyone—we celebrate what makes each of us unique.